We ship Principal worldwide from our fulfilment centre. Here’s everything you need to know about processing, delivery, tracking and international duties.

Order Processing

Online orders are processed Monday to Friday, excluding weekends and public holidays.

Orders placed before 2:00pm CST will generally be picked, packed and dispatched the same business day. Orders placed after 2:00pm CST will generally be processed the following business day.

During launches, sales and other high-volume periods, processing may take a little longer.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.

Shipping

Shipping rates are calculated at checkout based on your delivery location and selected shipping method.

Estimated delivery timeframes:

Standard Shipping: 6–12 business days
Express Shipping: 5–8 business days

Delivery timeframes are estimates only and begin once your order has been dispatched.

Delivery times may vary depending on your destination, shipping carrier, customs processing, local postal services and other circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, you’ll receive a tracking number via email.

You can follow your order using the tracking link provided or via the 17TRACK website or app.

Please allow some time after receiving your shipping confirmation for tracking information to become available.

International Orders, Customs & Duties

Principal The Label ships internationally to selected destinations.

Our pieces are designed in Melbourne, Australia and manufactured in China by our production partners.

Depending on your delivery country, your order may be subject to customs duties, import taxes, VAT, handling charges or other import fees when it arrives in your country.

Unless expressly stated as included or prepaid at checkout, these charges are not included in your order total and are the responsibility of the customer.

Customs duties, taxes and other import charges are determined by your local customs authority and are outside Principal The Label’s control. Unfortunately, this means we cannot predict or guarantee whether charges will apply or how much they may be.

We recommend checking your local customs and import requirements before placing an international order.

If an order is refused or not collected due to unpaid customs duties, taxes or import charges, any shipping, return shipping, customs or other costs incurred may be deducted from any refund issued, where permitted by applicable law.

Customs processing may also cause delivery delays outside our control.

Address Information

Please check that your shipping address is complete and correct before placing your order.

Principal The Label cannot be responsible for delays, failed deliveries or incorrectly delivered orders caused by inaccurate or incomplete shipping information provided at checkout.

If you notice an error after placing your order, please contact us as soon as possible at lightsout@principalthelabel.com.

We’ll do our best to update your details, but we cannot guarantee changes can be made once an order has been processed or dispatched.

Lost or Delayed Orders

If your order hasn’t arrived within the estimated delivery timeframe, please check your tracking information first for the latest update.

Occasionally, international orders may experience carrier or customs delays that are outside our control.

If your tracking hasn’t updated for an extended period or you believe your parcel may be lost, contact us at lightsout@principalthelabel.com with your order number and we’ll help investigate it with the relevant carrier.

Need Help?

Have a question about your order or shipping?

Contact us at lightsout@principalthelabel.com or use the contact form below and we’ll be happy to help.