Shipping & Returns

At Principal The Label, we’re all about getting your order to you as quickly and smoothly as possible, wherever in the world you are.

Order Processing

Online orders are processed Monday to Friday, excluding weekends and public holidays.

Orders placed before 2:00pm CST will generally be picked, packed and dispatched the same business day. Orders placed after 2:00pm CST will generally be processed the following business day.

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.

Shipping

Shipping rates are calculated at checkout based on your delivery location and selected shipping method.

Estimated delivery timeframes:

Standard Shipping: 6–12 business days
Express Shipping: 5–8 business days

Delivery timeframes are estimates only and may vary depending on your destination, carrier delays, customs processing and other circumstances outside our control.

Tracking Your Order

You can track your order using the tracking number provided in your shipping confirmation email.

For the most up-to-date shipping information, we recommend tracking your order via the 17TRACK website or 17TRACK app.

Please allow some time after receiving your shipping confirmation for tracking information to become available.

International Orders, Customs & Duties

Principal The Label ships internationally to selected destinations.

International orders may be subject to customs duties, import taxes, VAT, handling charges or other fees imposed by the destination country.

Unless expressly stated as included or prepaid at checkout, these charges are not included in your order total and are the responsibility of the customer.

Customs requirements and charges vary between countries, so we recommend checking your local customs requirements before placing an order.

Customs processing may also cause delays that are outside Principal The Label’s control.

Product & International Compliance

Our products are designed in Melbourne, Australia and manufactured in China by our production partners.

Product-specific information, including material composition and care instructions, is provided on the relevant product page and/or garment labelling.

Product, packaging, recycling and disposal requirements may vary by country. Where applicable, customers should follow any recycling or disposal information provided with their product or packaging, as well as the requirements of their local authority.

We continue to review the requirements applicable to the international markets we service and update our product, packaging and customer information where required.

If you have a question about the materials, manufacture or product information for an item, please contact lightsout@principalthelabel.com.

Address Information

Please ensure all shipping information entered at checkout is complete and correct.

Principal The Label cannot be held responsible for delays, failed deliveries or orders delivered incorrectly due to inaccurate or incomplete information supplied by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee changes can be made once an order has been processed or dispatched.

Lost or Delayed Orders

Once your order has been dispatched, delivery timeframes are subject to the relevant shipping carrier.

If your order has not arrived within the estimated timeframe, please check your tracking information via 17TRACK first.

If you still need assistance, contact lightsout@principalthelabel.com with your order number and we’ll do our best to help.

Returns Policy

We want you to love your Principal purchase. If something isn’t quite right, eligible items may be returned for store credit, subject to the conditions below.

Eligibility for Returns

To be eligible for a return:

• Your return request must be submitted within 14 days of receiving your order.

• Items must be unworn, unwashed and in their original condition, with all original tags attached.

• Items must be accompanied by proof of purchase, such as your order confirmation or receipt.

• Items must be returned to our nominated returns address in Australia.

• Sale items, gift cards and items marked as final sale cannot be returned for change of mind, subject to your rights under applicable consumer law.

Returns that do not meet these conditions may not be accepted.

How to Return an Item

Email lightsout@principalthelabel.com with your order number and reason for return.

Once your return has been approved, we’ll provide you with our Australian return address and return instructions.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as Principal The Label cannot be responsible for returns lost in transit.

Once your return has been received and inspected, your store credit will be issued via email.

Store Credit

Approved returns are issued as digital store credit and do not expire.

Original shipping charges and return shipping costs are non-refundable unless required by applicable consumer law.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact lightsout@principalthelabel.com with your order number and photos of the item so we can assist.

Nothing in this Returns Policy is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law or any other consumer protection laws that apply to your purchase.

For any questions, please reach out via the below: